We understand that issues can come up unexpectedly and you may need to cancel your appointment.
In order to provide our patient family with the outstanding care they deserve, your appointment is reserved time just for you. Due to our busy schedule, we require at least 24 hours’ notice in the case you do need to cancel your appointment. This allows us enough time to offer your appointment time to another patient. We use a wide variety of media to help remind you of your appointment, including email, text messages, and courtesy phone calls 2-3 days prior to your appointment.
If for some reason a patient is unable to contact us at least 24 hours before your appointment, a fee will be applied based on the number of cancelled appointments:
The first cancellation fee is waived and no deposit is required to reschedule.
The second cancellation fee is waived, but a deposit equal to half the total fees for that appointment will be required in order to reschedule. This deposit will go towards the treatment provided to you on that day.
- The third cancellation fee is applied at $25 per half-hour of missed appointment time. This fee is non-refundable and the previous deposit will be forfeited.
If a patient fails to notify our office and does not show for their appointment, a non-refundable fee of $25 per half-hour of missed appointment time will be applied to their account.
Thank you for being a valued patient and for your understanding and cooperation as we continue to provide excellent care for our patient family.